Refund policy

Refund Policy – VELSIM eSIM

At VELSIM, we want you to be fully satisfied with your purchase. Please read our refund policy carefully before activating your eSIM.

Eligible for a refund:

  • Refund requests submitted within 14 days of purchase

  • The eSIM QR code has not been scanned or activated

  • The eSIM has not been installed on any device

Not eligible for a refund:

  • The eSIM has been activated or installed on a device

  • Data has been used, even partially

  • More than 14 days have passed since purchase

How to request a refund: Contact our support team at support@velsim.com with your order number. We will review your request and respond within 2 business days.

Please note: Once an eSIM is activated, it is considered used and no refund will be issued, regardless of the remaining data balance.