FAQ – Frequently Asked Questions

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile data plan without needing a physical SIM card. Simply scan a QR code and you're connected.

Is my phone compatible with eSIM?

Most modern smartphones support eSIM, including iPhone XS and later, Google Pixel 3 and later, and many Samsung Galaxy models. Check your device settings under "Mobile Data" or "SIM Card" to confirm.

How do I activate my VELSIM eSIM?

After purchase, you'll receive an email with a QR code. Go to your phone's settings, select "Add eSIM" or "Add Mobile Plan", and scan the QR code. Activation takes less than 2 minutes.

When does my data plan start?

Your data plan activates the first time your device connects to a local network at your destination — not at the time of purchase.

Can I use my eSIM in multiple countries?

Yes! VELSIM offers regional plans covering Europe, North America, and Asia. Check each plan's coverage details on the product page.

What happens if I run out of data?

You can purchase an additional plan at any time. Your existing eSIM remains installed on your device for future top-ups.

Do you offer refunds?

We offer refunds on unused eSIM plans within 14 days of purchase, provided the QR code has not been scanned or activated. Please contact our support team to request a refund.

How do I contact support?

You can reach us at any time through our contact page or by emailing support@velsim.com. We typically respond within 24 hours.